Senior Systems Specialist - Stascom - Leaders in Executive Recruitment Since 1987

Senior Systems Specialist

Reference: CB/SS - 24181
Category: Information Technology

Job Description

My client a leading Digital Transformation Solutions Provider. Listed as a growing market by Gartner – they are doing extremely well, grew 100% over the last year and expanding the team.


They are looking for a Sr. Systems Specialist. You will work independently or as part of a larger team to implement and/or provide problem determination and remediation services related to advanced system infrastructure technologies.


Duties and Responsibilities:

  • Provide expert technical services related to assessment, design, implementation, migration, upgrades, and technical documentation.
  • Remediate technology environments by researching, identifying, and resolving technical problems.
  • Respond to system incidents, problems and escalations, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
  • Prepare physical and logical network and systems design documentation.
  • Works with Managed Services Team Lead and Managed Services Operations Manager to improve operations, escalate issues, and streamline processes.
  • Perform advanced analysis of remote monitoring reports to identify capacity and performance issues and remediate them.
  • Conduct system assessments and audits.
  • Enhance operations through automation.
  • Execute change management and incident management processes.
  • Assist in the development of practice expertise and cross training of other team members.
  • Obtain and maintain technical certifications related to job function.
  • Communication with customers as required, keeping them informed of incident progress, providing expert advice, and notifying them of upcoming changes.
  • Deliver services within agreed‐upon SLAs. 

Critical Knowledge, Skills, Experience:

  • Expert level knowledge of deploying, managing, and troubleshooting the following technologies:
    • Microsoft Azure-based infrastructure as a service technology such as Virtual Machines, VNets, Resource Groups, Azure AD, App Services, Azure DB, Cost Management, Storage accounts, etc.
    • Microsoft 365 application management such as Exchange Online, Teams and SharePoint admin and related licensing.
    • Microsoft 365 Defender including Secure Score, Threat analytics, Endpoints Exchange and Cloud App security.
    • Microsoft Endpoint Management (Intune) and related security technologies such as Microsoft Defender for Cloud including Conditional Access and Compliance policies, application packaging and deployment.
    • Managing Hybrid environments with cloud and on-prem footprint. Active Directory services, ADFS, DHCP, DNS, Group Policy Management.
    • PowerShell and Batch scripting
    • Linux-based server infrastructure
    • Virtualization and Hyperconverged platforms such as VMware or Nutanix
    • Enterprise Anti-virus and Detect and Response solutions
    • Remote desktop and application delivery (ex. Citrix Virtual Apps and Desktops)
    • Server hardware installation, maintenance, and troubleshooting
    • SNMP architecture and monitoring technologies
  • Strong understanding and experience with:
    • Automation and orchestration experience, such as Ansible, Terraform, Python, etc.
    • NAS/SAN storage platforms
    • Enterprise backup solutions
    • Database technologies
    • Networking firewall, switching, and routing technologies
    • Authentication technologies such Oauth, LDAP, RADIUS, ADFS, MFA, SAML-based integrations
  • Understanding Analyze system performance issues such as availability, latency, utilization, and throughput.
  • Experience with building, maintaining, and reviewing all configs/settings/policies on chosen system technologies, as well as troubleshooting and remediation.
  • Ability to design solutions for addressing gaps in an existing security architecture.

Nice to have experience:

  • Citrix technologies such as Citrix XenApp or XenDesktop, Citrix ADC (NetScaler)

Certifications or proven equivalent experience:

  • Microsoft Azure and/or M365 certifications
  • ITIL
  • VMware Certified Profession or Nutanix Certified Professional

Other Info:

  • Established over 20 years ago
  • Over 20 million in revenue
  • Great environment
  • Over 100 employees
  • Focused on Work life balance
  • Very low turnover since they started
  • Incredible growth opportunities within the organization

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