Head of US Consulting Services

Reference Number: CB/EO-23957
Location: United States

My client is an established global provider of world leading Enterprise Resource Planning (ERP) and Financial Management Solutions (FMS). Founded in 1993, the company has grown from strength to strength, and offers software, services and support to over 800 customers worldwide. They are growing, profitable and looking for Head of US Consulting Services located in the United States.

Responsibilities:

  • Lead the SAP consultancy teams across North America.
  • Accountable for operational/financial metrics and overall business results of practice.
  • Responsible for forecasting and profitability for allocated region or vertical.
  • Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer reference ability.
  • Overall client care and actively drive initiatives to keep this at an optimal level
  • Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements.
  • Develop plans to successfully implement operational policies and achieves business plan.
  • Responsible for recruitment and managing individual contributors.
  • We want to foster a working environment where all the team members feel part of the team and their individual and group contributions is are valued and appreciated.
  • Serve as trusted advisor for moderately complex engagements.
  • Develop trusted relationship with customers.
  • Escalation management on portfolio of projects both internally and for the customer.;
  • Collaborate with other Heads of Departments globally, in order to ensure the delivery of customer projects is in time and budget, as well as to develop people related initiatives.
  • Collaborate with Sales & Pre-Sales as needed, in order to progress new and existing business opportunities.
  • Coach, mentor, develop team members and conduct performance reviews, acting as a point of escalation
  • As a business we are committed to our key values of excellence, innovation, honesty, collaboration and empowerment. These values form an important part of how we work and you will be expected to embody them in your daily working life.

Experience and Qualifications:

  • 5+ years of recent experience leading a consultancy services team
  • Experience in a rapidly growing business or establishing a new subsidiary/office
  • Experience leading, engaging, mobilizing and motivating multiple teams to accomplish goals.
  • Undergraduate degree or equivalent experience.
  • ERP or similar product, technology or industry expertise.
  • SAP Business One or SAP Business ByDesign Experience is desirable but not mandatory.
  • Ability to travel as needed across USA, with occasional travel to UK and Mexico

Base: $175K-180K +Bonus