Salesforce Admin
Reference Number: EB/SS-23815
Location: Chicago, IL
Requirements:
- Daily administration and support of AHEAD’s Salesforce platform, including but not limited to: user and account maintenance, data sharing, security, profiles and roles, customization of objects, fields, record types, page layouts, workflow rules, validations, process builder, flows and triggers
- Develop and create customized reports and dashboards
- Provide application users with technical support within a defined SLA
- Log and track identified system problems through resolution
- Provide high-level employee satisfaction for all deliverables, including all priority cases and enhancements
- Log updates daily in work tracking systems
- Regular participation in scrums and backlog planning meetings
Qualifications:
- 2+ Years of Salesforce Administration
- Practical experience with Salesforce Sales Cloud and Customer Communities
- Deep understanding of roles, profiles, sharing rules, permission sets, and the Salesforce security model
- Proficient in workflow rules, field updates, email alerts, validation rules, process builder, and other Salesforce automation tools
- Strong background with data management tools like data loader and import wizards
- Knowledge of FinancialForce PSA a plus
- Capable of building complex reports and dashboards
- Familiar with Apex triggers, Visualforce pages, and Lightning components
- Skilled problem solver with the drive to follow issues through to completion
- Excellent communication and analytical skills, with a close attention to detail
- Ability to work independently, as well as part of an Agile team, on multiple assignments
- Work experience at a technology reseller or professional services firm preferred
Other Info:
- Privately held
- Great work life balance
- Founded in 2007
- HQ in Chicago, IL
- Academically diverse staff
- Over 300 employees
- Over $330m in revenue