Client Support Manager

Reference Number: CB/EO-23722
Location: Waltham, MA

My client is a leading provider of IP Video Software solutions. Their software is a key part of the engines that are distributing the biggest broadcast brands in the media business today. Their tools enable live and VOD delivery of broadcast-quality video over public and private networks.  (Both Cloud and on-premise) They are growing 50% year over year.

They are expanding and looking to bring on Client Support Manager for their Waltham, MA office.


Technical Requirements:

  • Experience installing and troubleshooting client devices, network and software issues
  • Seasoned knowledge in administering Linux and Windows operating systems
  • Experience working with firewalls, routers and VPNs
  • Understanding of basic networking protocols, IP addressing and routing
  • Knowledge of video streaming and associated protocols is highly desired
  • Cloud technology experience, such CDNs, AWS, Google, Microsoft Azure or others, is desirable
  • Experience using a variety of mobile devices


Other Info:

  • Privately held/ established 2007
  • $10m in revenue
  • 20-30% travel
  • A lot of growth opportunity
  • Good Culture
  • Partner with Cisco and AWS Elemental


Base: $65-75k + Bonus