Technical Account Manager

Reference Number: CB/BB-23445
Location: Washington, DC

My client is a leader in cloud-based secure browsing. They’ve been established since 2010, still privately held – profitable with about 70 employees and 15 million in revenue. With clients like Citigroup, Goldman Sacs, Pepsi and Apple, they are becoming a leader in the space.

Due to expansion, they are looking for a Technical Account Manager in Washington, DC.
This person will be the on-site T1 help desk and Tier 2 escalation support for all issues concerning the operation of their services. (includes desktop, network and service trouble shooting) with Federal accounts.

 

This person will:

  • Support implementation, troubleshooting and maintenance
  • T1&2 support including problem identification, diagnosis and resolutions of problems
  • Support the escalation and communication of status to agency management and internal customers
  • Assist customers in extracting, decrypting and summarizing log data via web-based APIs
  • System operations and resource utilization analysis


Experience:

  • T1 & 2 support (some T3)
  • 2+ years in cyber security
  • Enterprise Experience with services and support of IT solutions
  • Strong technical background
  • Unix-Windows Systems
  • Configuration and scripting capabilities
  • Big plus: working with network security tools (web content filters, firewalls, etc.)
  • Bachelors degree required

 

Other Info:

  • Established since 2010
  • 70 Employees/ Privately held
  • Great environment – don’t micro manage (easy to speak to and get answers/decisions). 
  • Incredible growth opportunities within the organization
  • Comprehensive health, dental, 401k etc.

 

Base: $90-110k
10% bonus